Privacy Policy
Arbutus Collective Last updated: August 21, 2026
Arbutus Collective ("Arbutus Collective," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. Our website is built and hosted on Squarespace, and this policy reflects that platform.
1. Information We Collect
When you use our website or submit a booking inquiry, we may collect:
Contact information — name, email address, phone number
Event details — date, guest count, budget range, occasion, venue address, dietary needs or restrictions
Payment information — deposits and balances are currently collected via e-transfer or cash; we do not store payment card details, as no online payment processor is in use at this time
Communications — messages you send us through our website's inquiry or contact forms, email, or phone
Website usage data — collected automatically through Squarespace's built-in analytics and cookies (e.g., pages visited, browser type, general location)
2. How We Use Your Information
We use the information we collect to:
Match you with a chef, sommelier, and/or bartender from our roster
Prepare quotes, contracts, and invoices
Coordinate event logistics with you and our Team Members
Process payments and deposits
Communicate with you about your booking
Improve our website and services
Comply with legal and regulatory obligations
3. Sharing Your Information
We share relevant event details (such as guest count, dietary needs, and venue information) with the chef, sommelier, or bartender matched to your booking, as needed to deliver the service. We do not sell your personal information to third parties.
We may share information with:
Squarespace, as our website host
Our booked chefs, sommeliers, and bartenders, limited to what's needed for your event
Other service providers who support our operations (e.g., email, accounting)
Authorities, if required by law
Squarespace may process certain data (such as website analytics) as its own service provider, in accordance with its own privacy practices.
4. Data Retention
We retain your information for as long as needed to provide our services, meet legal or accounting requirements, and maintain business records.
5. Your Choices
You can request to access, correct, or delete the personal information we hold about you by contacting us at arbutuscollectiveltd@gmail.com. We'll respond as promptly as we're able to.
6. Cookies
Our website uses cookies through Squarespace's built-in tools to support basic functionality and analytics. You can manage your cookie preferences through the banner on our website, or by adjusting your browser settings to limit or block cookies.
7. Security
We take reasonable steps to protect your information, including relying on Squarespace's platform-level security, but no method of transmission or storage is completely secure, and we can't guarantee absolute security.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
9. Contact Us
Questions about this policy? Reach out to us at arbutuscollectiveltd@gmail.com.